Privacy Policy

Privacy Policy

Introduction

Welcome to https://post-repair-inspection-process.collision-talk.com (hereafter referred to as “the Company,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data in accordance with international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Security Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including our website, mobile applications, online services, and products offered through these platforms. It is essential to understand that this Privacy Policy does not extend to third-party websites, apps, or services linked from our site, each of which has its own privacy policies governing data collection and usage.

Processing Activities

This policy outlines the practices for various user interactions:

  • Authorized User Activities: When you use our applications and services as an authorized user, we collect and process your personal information to provide the requested services.
  • Website Visits: Visiting our websites linked to this Privacy Policy signifies your consent to the collection of certain data as described in our policy.
  • Communication with Us: We may communicate with you via emails, calls, or texts/SMS for various purposes, including newsletters, marketing campaigns, transactional updates, and customer support.

Personal Data Collection

We collect multiple types of personal information:

  • Account Details: This includes user names, passwords, email addresses, and other registration data required to create and manage your account.
  • Payment Information: We securely store payment details such as credit/debit card numbers, expiration dates, and billing addresses for processing transactions.
  • Financial Records: Financial data related to purchases, refunds, and billing history may be collected and processed in compliance with relevant regulations.
  • Purchase Data: Details about your orders, including products purchased, quantities, and order dates, are stored for record-keeping and improvement of our services.
  • Mobile Device Identifiers: We may access unique device identifiers, such as IP addresses, mobile phone numbers, or other tracking technologies used on your device to personalize content and enhance user experience.
  • Location Data: With your consent, we can collect data about your location for location-based services and personalized recommendations.
  • Feedback and Reviews: We encourage user feedback and reviews, which may include personal information when users choose to provide it.
  • Social Media Information: If you connect our services with your social media accounts, we may access and store data from these platforms (e.g., name, profile picture, connections).
  • Product Interaction: Data about your interactions with our products, including preferences, usage patterns, and feedback, helps us improve our offerings.

We acquire this data through direct user input, automatic logging files, and third-party service providers.

Cookies and Similar Technologies

Cookies are small text files stored on your device to enhance user experience and enable certain functionalities:

  • Strictly Necessary Cookies: These cookies are essential for the basic functionality of our website and apps, ensuring security, allowing secure login, and maintaining session integrity.
  • Preference Cookies: Used to remember user preferences, such as language settings, display options, and ad personalization.
  • Analytics Cookies: These tools help us analyze user behavior on our sites, providing insights for improvement and customization.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their privacy settings.

Data Retention and Deletion

We retain personal data only for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data to ensure it remains protected and private.

Security Measures

The security of your personal information is a top priority. We implement robust organizational and technical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.

Children’s Privacy

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal data from minors.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
  • Erasure (Right to Be Forgotten): In certain jurisdictions, you have the right to request the deletion of your personal data.
  • Restriction: You may restrict the processing of your data under specific circumstances, such as objecting to profiling or claiming consent withdrawal.
  • Portability: You can obtain a copy of your data in a structured, commonly used format and transfer it to another controller.
  • Objection: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or for data-related inquiries, please contact our privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage users to review it periodically for the latest information.

Contact Information

For any questions, requests for unsubscribe, or data privacy inquiries, please reach out to us via: